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  • Tracking Cross Platform Orders

Tracking Cross Platform Orders

A tracking system that identifies and tags Shopify orders originating from the Xsolla platform using UTM based attribution and automation.

Technology

Shopify

Role

Support & Maintenance

Domain

E-Commerce Store

Product Vision

To accurately track cross platform customer journeys and automatically tag orders coming from external platforms for better analytics and reporting.

vision-icon

The Challenge:

Invisible Cross Platform Conversions

Orders from Xsolla could not be identified inside Shopify, making it difficult to track performance and customer acquisition sources.

Challenge section illustration

Key Points

Xsolla operates outside Shopify ecosystem

Orders on Shopify looked identical regardless of source

No way to track first customer entry point

UTM data did not persist through full journey

Key Challenges Faced

  • Identifying true source of customer acquisition
  • Maintaining tracking data across multiple pages
  • Linking external platform visits to final orders
  • Enabling accurate reporting for marketing performance

Encircle Approach:

Persistent UTM Based Tracking with Automation

Solution: Cross Platform Tracking and Auto Tagging System

We built a tracking system that carries source data through the full user journey and connects it to Shopify orders.

Centralised Data Architecture

  • UTM source parameter added to Xsolla CTA links
  • Source data persisted across Shopify browsing session
  • Order level attribute used to store acquisition source

Streamlined Flow

  • JavaScript ensured UTM parameter remained throughout user journey
  • Source captured and attached to order at checkout
  • Shopify Flow detected order attribute on creation
  • Orders tagged automatically as “xsolla” when matched

Technical Highlights

  • UTM based tracking implementation from external platform
  • JavaScript based session persistence for attribution
  • Custom order attribute storage in Shopify
  • Shopify Flow automation for auto tagging orders
  • Cross platform conversion tracking system

The Results:

Clear Attribution and Accurate Tracking

A fully automated tracking system that connects external platform traffic directly to Shopify order data.

Efficiency Improvements:

Eliminated manual identification of Xsolla orders
Automated tagging of cross platform conversions
Reliable tracking across entire user journey

Business Outcomes:

Clear visibility into Xsolla driven sales
Improved marketing and partnership performance tracking
Better reporting and analytics accuracy
Stronger understanding of customer acquisition sources

Client Feedback

— Marketing Head, D2C Skincare Brand

“Encircle’s speed work was a game-changer. We saw an immediate lift in mobile conversions and organic traffic — performance truly equals profit.”

Rated: 4/5

Consumer Electronics

Subscription & eCommerce

Food & Beverage

Retail & Appeal

DTC Travel

Health & Wellness

Logistic & Supply

Consumer Electronics

Subscription & eCommerce

Food & Beverage

Retail & Appeal

DTC Travel

Health & Wellness

Logistic & Supply

Final Takeaways:

Accurate Attribution Drives Better Decisions

This project shows how persistent tracking combined with automation can bridge external platforms and Shopify. By capturing and preserving source data throughout the journey, businesses gain complete visibility into cross platform performance.

Key Learnings

  • UTM persistence is critical for accurate attribution
  • Session tracking improves cross-platform visibility
  • Shopify Flow can automate advanced order tagging
  • Data continuity across journeys ensures reliable analytics
  • Small tracking improvements significantly impact business insights